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COOKIES POLICY

Last updated December 23, 2025

We inform you that AIRDNA, LLC (hereinafter, “AIRDNA”) uses cookies to facilitate the use and navigation of the website (available at https://www.airdna.co/, hereinafter the “Website”), as well as for the proper provision of our services through our app (available at https://app.airdna.co/data/login) (hereinafter, the “Service”).

Please take the time to read this policy because it is important to us that you know which cookies we use and what effects, if any, non-acceptance may have.

1. What are cookies

These are files that are downloaded to the user’s computer, smartphone or tablet when accessing our website or mobile application and allow us to store or retrieve certain information about multiple variables, such as the number of times the page has been visited by the user, secure the user's session while browsing our site and/or app, and generally provide our Service.

Other similar technologies such as tracking pixels, web beacons, device IDs or tracking URLs also allow us to collect data on users, pages visited, links clicked, advertisements displayed or emails opened.

To facilitate the understanding of this policy, the combination of all these technologies is hereinafter referred to as “cookies”.

It should be noted that blocking all cookies may disable certain services and functionalities of the Website.

2. Why do we use cookies?

Cookies are useful for several reasons. They allow the Service to work smoothly and tailored to your preferences. They help us remember, for example, that you are logged in or your preferences as a user of the Service. Thanks to the statistical information we collect with cookies, we can better understand the needs of users and improve the Service.

Cookies also serve to make advertising more efficient, helping us show you relevant ads and content of interest to you, both within our sites and on third-party sites with which we have a relationship.

3. What types of cookies do we use?

Below we provide information on the type of cookies used in the Service and the purpose of these cookies:

3.1. Types of cookies according to the entity that manages them:

Depending on the entity that manages the equipment or domain from which the cookies are sent and processes the data obtained, we can distinguish between:

  1. Own Cookies: These are those that are sent to the user’s terminal equipment from the Website.
  2. Third-party cookies: These are those that are sent to the user’s equipment from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through the cookies, such as www.google.com, www.youtube.com.

3.2. Types of cookies according to the length of time they remain active on the terminal:

  1. Session cookies: These are a type of cookie designed to collect and store data while the user accesses a web page. As their name suggests, these cookies are stored on your terminal until the end of the user's browsing session.
  2. Persistent cookies: These are a type of cookie in which the data remains stored in the terminal and can be accessed and processed for a period defined by the party responsible for the cookie, which can range from a few minutes to several years.

3.3. Types of cookies according to their purpose:

  1. Technical cookies: These cookies allow the user to browse a website or platform and use the different options or services that exist on it, such as, for example, controlling traffic and data communication, identifying the session, accessing restricted areas, using security elements during browsing or storing content for the broadcast of videos or sound or sharing content through social networks such as Twitter, Facebook, Google+ or YouTube. These are session and persistent cookies.
  2. Personalization cookies: These cookies allow the user to access the Service with certain predefined characteristics depending on a series of criteria in the user’s terminal such as, for example, the type of browser used to access the service, the regional configuration from which the service is accessed, etc.
  3. Analytical cookies: These cookies allow us to quantify the number of users and thus carry out the measurement and statistical analysis of the use made by users of our Website and/or app. To do this, your browsing on our Website is analysed in order to improve it.

The Website uses its own analytical, session and persistent cookies for this purpose, specifically Google Analytics cookies that have different expiry dates depending on the information they provide us with. Third parties such as Google or Facebook also use this type of session and persistent analytical cookies.

For more information: https://policies.google.com/privacy?hl=es&gl=ZZ

4. What cookies do we use?

For the sake of maximum transparency, the cookies we use are described below:

Name Role Domain Retention/Expiration Date
zft-sdc Used for internal site functionality and session handling. .cookie-script.com 1 day
intercom-session-bnnh3u9v Used by Intercom to manage user sessions for chat and support functionality. .prismic.io 7 days
DSID Used by Google for advertising and fraud prevention purposes. .doubleclick.net 13 days
ar_debug Used by Google Ads for debugging and ad performance testing. .googleadservices.com 20 days
ar_debug Used by Google Ads for debugging and ad performance testing. .doubleclick.net 29 days
__hs_cookie_cat_pref Used by HubSpot to store the user’s cookie consent preferences. .hubspot.com 125 days
_conv_r Used for conversion tracking and attribution. .hubspot.com 125 days
_conv_v Used for tracking conversion sessions and visitor behavior. .hubspot.com 179 days
intercom-device-id-bnnh3u9v Used by Intercom to identify a user’s device. .prismic.io 270 days
_yjsu_yjad Used for analytics and session tracking. .hubspot.com 310 days
csrf.app Used for security purposes to protect against Cross-Site Request Forgery (CSRF) attacks. .hubspot.com 315 days
zps-tgr-dts Used for internal session and tracking management. .cookie-script.com 315 days
customerly_sid Used by Customerly to manage live chat sessions. .cookie-script.com 349 days
_hjSessionUser_2872125 Used by Hotjar to persist a unique user ID. .prismic.io 365 days
CLID Used by Microsoft Clarity to store information about how visitors interact with the site. www.clarity.ms 365 days
_clck Used by Microsoft Clarity to retain user ID and preferences. .airdna.co 365 days
__stripe_mid Used by Stripe to process payments and prevent fraud. .prismic.io 365 days
mp_998e09e5abebe84809b6df0349bfd77d_mixpanel Used by Mixpanel to track user behavior and analytics. .prismic.io 365 days
_hjSessionUser_3153625 Used by Hotjar to store a unique user identifier. .prismic.io 365 days
analytics_session_id Used to track analytics session data. .prismic.io 365 days
analytics_session_id.last_access Used to store the last access time of an analytics session. .prismic.io 365 days
customerly_jwt Used by Customerly to authenticate users securely. .cookie-script.com 365 days
amplitude_id_faeb563c6c96dffa36ecc0fd4c72752bairdna.co Used by Amplitude to track user behavior and events. .airdna.co 390 days
SESSION Used to maintain user session state. .prismic.io 400 days
prismic-auth Used by Prismic to manage authenticated preview sessions. .prismic.io Session
_clsk Used by Microsoft Clarity to connect multiple page views into a single session. .airdna.co Session

In addition to the cookies that AIRDNA sets when you visit us, as you will see, there are also third-party cookies, which are necessary to provide the Service. In some cases, this is because we have contracted a third party to provide certain services on our behalf, such as analysis of the Service, optimization through A/B testing, automatic management of code errors, analytics, etc.

Cookies are also included in our emails to determine open and response rates.

We work with online advertising companies to place our cookies on their websites or advertisements. This helps us understand how often a click on one of our ads converts to a purchase or other action on the advertiser's website.

AIRDNA also works with companies that help us gather analytical statistics about the effectiveness of our promotional campaigns or other operations. These technologies allow analytics providers to set or read their own cookies on your device, through which they can collect information about your use of the Service in an anonymised form.

You can always opt out of the collection or use of data by these third-party providers by clicking on the following links:

5. Who uses cookies?

The information collected through cookies on a website may be used either by AIRDNA or by a third party providing a service to the owner. In this sense, the information from the cookies used in the Service is processed by AIRDNA and by third parties such as Google or Facebook with regard to user behavior.

6. How can I manage cookies?

Taking into account the information provided through this Cookies Policy, below we offer you information on how you can manage the cookies used by the Service through the different options offered by the most common browsers (Explorer, Firefox and Chrome). If the installation of all the Service's cookies is prevented, some functionalities of the Service, as well as some content may be affected.

6.1. How to view cookies

All browsers offer the user the possibility of searching for and viewing the cookies installed by a given website, obtaining information on their duration and the possibility of deleting them, as indicated in the following section. Below is a series of informative links on this issue, based on the most commonly used browsers:

6.2. How to disable or delete cookies

To disable, restrict, block, or delete cookies, the user must modify the configuration of the browser used on their terminal, whether it is a computer, smartphone, or tablet. In general, browsers offer the following configuration options in relation to the installation of cookies:

7. Other issues

If you use the Service, we will consider that you acknowledge that you have read this Cookies Policy and authorise us to use it, in order to allow you to make full use of our Service. If you have any doubts or questions regarding the cookies we use, you can send us your query to the following email address: [email protected].

We may modify this policy in the future in order to adapt it to possible changes in legislative or regulatory requirements. For this reason, we advise you to periodically read this policy in order to keep yourself informed of its most updated version.