AirDNA Privacy Policy

Last updated on February 25, 2026

AirDNA, LLC (hereinafter, “AIRDNA”, “us”, “we”, or their correlatives) would like to give you some details about how we treat the personal data you provide to us or that we collect when interacting with us. Thus, this Privacy Policy (“Policy”) applies to all persons who provide us or have provided us with personal data by any means, specifically where you see a reference to this policy, including on a form, our website located at www.airdna.co, a mobile application, etc.

The personal data that you decide to provide us with (in the past or in the future) through any of the means provided, you are freely providing, and you accept that such personal data will be subject to the corresponding processing in each case depending on the consent and the purpose for which you have provided it to us.

In accordance with the provisions of applicable data protection laws, including Regulation (EU) 2016/679, of 27 April, General Data Protection Regulation (“GDPR”) and the California Consumer Protection Act of 2018, as amended by the Consumer Privacy Rights Act (“CCPA”), we must provide you with information regarding the processing of your data that we are going to carry out so that you have all the necessary information to give us your valid consent. It is therefore essential that you carefully read the information detailed below.

This Policy is subject to our Terms and Conditions, which are incorporated herein by reference. Please read it carefully. By using the Website, you understand and are accepting the practices described in this Policy and accept its terms. You also give your express permission for us to process personal data in accordance with this Policy.

We reserve the right to modify or amend this Policy at any time to reflect changes in our personal data practices or applicable law. Should it be necessary to do so, we will notify you and/or request your express consent, if required, of any material changes to this Policy by posting such changes at the Website or by other acceptable means. Each version of the Policy is identified at the top of the page by its Last Updated date. Your continued use of the Website after changes have been posted constitutes your acceptance of the Notice as amended for personal data collected going forward, unless additional consent is required under applicable law. If you do not agree to the terms of our Policy, please do not use the Website or provide us your personal data.

What information do we collect from you?

You may provide us or we may collect from you the following personal information: name, email address, telephone number, mobile telephone number, and any other information you provide when you communicate with us. This includes information collected directly from you when you provide it to us, such as information that you provide by filling in forms on our Website. This includes the following:

Contact Us: If you choose to submit information to us via our Contact Us page, we will collect your name, email address, phone number (optional), company name, type of inquiry, how you heard about us, and any additional information you choose to provide.
Customer Support: When you contact us with a comment, question, or complaint or complete our customer support form online, you may be asked for information that identifies you, such as your name, email address, telephone number, company name, number of properties, and industry, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information, including records and copies of your correspondence, to assist you in the future and to improve our customer support and service offerings.
Marketing Communications: If you sign up to receive our marketing emails or we otherwise have your consent, we will collect and use your email address to send you emails about new products, special offers, and other information. If you consent to behavioral advertising, as described below, these marketing emails may be of interest to you based on your purchases and interests. If you no longer wish to receive these communications, you can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of the newsletter. Alternatively, you can opt out of receiving our newsletter by contacting us at the contact information under “Contact Us” below. Please note that you may continue to receive certain transactional or account-related communications from us, such as your receipt or online order confirmation. From time to time, we may ask you to confirm or update your marketing preferences if you instruct us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business. To opt out of the sharing of your information for these purposes, please contact us at [email protected].
Earnings Calculator: If you use our Earnings Calculator product, we collect information you provide, including your name, email address, telephone number (if provided), mailing address or ZIP code, property address or location, and related engagement metadata (“Lead Data”). This information is collected to provide you with estimates of potential earnings for short-term rental properties and may be shared with our short-term rental platform business partners as described below.

We may also use automatic data collection technologies to collect certain information:

Personal Data Automatically Collected: We also use cookies and other technologies to collect personal information automatically through your use of the Website as described in our Cookie Policy, available at: https://www.airdna.co/cookie_policy .

Your Consent to Data Sharing. When you provide your information through our Earnings Calculator, you will be presented with a clear, conspicuous consent mechanism. By providing your consent, you agree that:

Your information may be shared with short-term rental platform business partners;
You are opting in to receive email communications from short-term rental platform business partners regarding hosting opportunities and related programs; and
Third-party tracking technologies may be used in the Earnings Calculator product experience.

You may withdraw your consent at any time by contacting us at [email protected]. If you withdraw your consent, we will promptly process your opt-out, unsubscribe, and suppression signals and communicate these to our business partners.

How do we use automatic data collection technologies to collect your data?

Cookies & Other Technologies Learn more about how we use automatic data collection technologies, such as cookies, by reviewing our Cookie Policy, available at: https://www.airdna.co/cookie_policy.

Third-Party Service Providers: We sometimes utilize third-party service providers to help us track the activity within the Website. These third parties may use cookies and other tracking technologies such as pixels. Our third-party service providers include the following:

Airbnb (https://www.airbnb.com/help/article/2855)
Segment (https://www.twilio.com/en-us/legal/privacy)
Amplitude (https://amplitude.com/privacy)
LinkedIn (https://www.linkedin.com/legal/privacy-policy)
Meta (https://www.facebook.com/privacy/policy)
Hotjar (https://www.hotjar.com/legal/policies/privacy/)
Intercom (https://www.intercom.com/legal/privacy)
Other third parties listed in our Cookie Policy, available at: https://www.airdna.co/cookie_policy

More Information. You may learn more about cookies and how to opt out of them by visiting the following third-party website: http://www.allaboutcookies.org/.

Short-Term Rental Marketing Pixels. In connection with our Earnings Calculator and related services, we permit certain short-term rental platform business partners, including Airbnb, to deploy tracking pixels, cookies, tags, SDKs, and similar tracking technologies (“Marketing Pixels”) within our Earnings Calculator landing pages and user flows. These Marketing Pixels are used for user attribution, retargeting, measurement, and optimization purposes. By using our Earnings Calculator, you acknowledge that third-party tracking technologies may be used in the product experience.

Third-Party Features. The Website includes certain third party features, plug-ins and links, and may use application programming interfaces (“APIs”) from third-parties for log-in. The third-party site may collect certain personal information about you, such as your name, username, email address, and/or profile picture, and you may allow us to have access to certain personal information associated with your third-party account (e.g., name, username, email address, profile picture) for the purpose of providing the third-party feature on our Website. Please see the privacy policies for the applicable third-party sites to learn more about how these sites share your personal information, which practices may differ from ours.

Do Not Track Signals. This Website does not respond to Do-Not-Track (“DNT”) signals. To find out more about DNT, you may wish to visit the following third-party website: www.allaboutdnt.com. However, we treat Global Privacy Control signals as opt-out of sale and opt-out of interest-based / targeted advertising requests under applicable state laws.

Do we collect or process data of a known child?

No, this Website is marketed for, and directed to, purchase by adults. Individuals under the age of 18 (or the age of majority in their jurisdiction of residence, if different) are not permitted to use the Website without the supervision of a parent or legal guardian. We do not knowingly collect or solicit personal data form anyone who we know to be under the age of 16, or knowingly allow such persons to use the Website. Should we learn that someone under the age of 16 has personal data through the Website, we will remove that personal data as soon as possible.

What will we process your data for?

We use the personal data you provide us with, in the different forms provided for the following purposes:

To manage the products and services we offer at AIRDNA. ;
To comply with our legal and regulatory obligations;
To provide you with information or services that you request from us;
To fulfill any other purpose for which you provide it;
To provide you with functionality of the Website;
To provide you services and/or marketing our products or services;
For our legitimate interests or those of a third party;
To conduct research and perform analysis to measure, maintain, protect, develop, and improve our products or services;
To administer, enhance, and communicate with you regarding our events, marketing, and advertising;
To administer, enhance, and communicate with you regarding our events, marketing, and advertising; and/or
In any other way we may describe when you provide us the data or for any other purpose with your consent or to comply with applicable law.

Such data allows us to maintain the relationship with users, as well as the management, administration, provision, and improvement of our services, and without them, we would not be able to provide services. So, if you do not want us to process your personal data, you will not be able to use our services.

If a contractual relationship exists, we will also send you information about our products and services. If you do not wish to receive any information about our services or at any time you wish to stop receiving it, please let us know by sending us an e-mail to the following address: [email protected].

In order to be able to offer you products and services according to your interests, improve your user experience, etc., we will create a “user profile” based on the information you provide to us. Based on this information, we may make automated decisions to improve the service we offer, to give you shopping recommendations or to send you commercial information related to your interests. You can always object to such automated processing in the corresponding section of your user profile.

Why do we use your personal data?

The legal basis for processing your data will depend on the role you play and the way you interact with us, whether you are a customer, a user of our services, a person providing services for a supplier or client, etc. In any of these cases:

We need to process your personal information in order to provide the service to you, for the purposes described above.
Where you have given us your consent to use your data in a particular way by explicitly ticking a consent box when completing a form. If you have opted into communications or SMS notifications from us.
For legitimate interests, for the management of the company and our services, provided that these interests are not overridden by your rights. In this regard, AIRDNA pursues several legitimate interests when using your personal data:
Improve and personalize our service.
To guarantee the security of our service.
To ensure the protection of our users.
To develop new functionalities and services for our users.

A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests.

To whom do we disclose your data?

We may disclose personal data that we collect or that you provide as described in this Policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization) and who are contractually obligated to keep personal data confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this Privacy Notice. Whenever we engage a service provider, we require that its privacy and security standards adhere to this Policy and applicable state privacy legislation.

We may process and transfer your personal data in and to a foreign country, with different privacy laws. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal data through the laws of the foreign country.

You are welcome to contact us to obtain further information about our policies regarding service providers.

Unless otherwise set forth herein, mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent information will not be shared with any third parties.

Sharing with Short-Term Rental Platform Partners. If you use our Earnings Calculator and provide your consent, we may share your Lead Data (including your name, email address, telephone number if collected, mailing address and/or ZIP code, property location/address, and relevant engagement metadata) with our short-term rental platform business partners, including Airbnb. These business partners may use your information for the following purposes:

Host acquisition, onboarding, and promotional purposes;
Follow-up communications regarding hosting opportunities and related programs;
Retargeting and suppression-list management;
Measurement, attribution, and optimization of marketing campaigns.

We will only share your Lead Data with business partners where you have provided express consent through our consent mechanism in our Earnings Calculator sign-up and lead capture user flows. This data sharing is conducted solely for the purposes described above.

How long will we keep your data?

For each processing operation for which you have given us your consent, we will retain the data for as long as is necessary to ensure the provision of the service and to comply with our legal obligations.

The personal data provided will be retained for as long as you continue to maintain a relationship with us and continue to subscribe to our Website or until you request to unsubscribe and delete the data or for a period of four (4) years from the last confirmation of interest; etc.).

You may request cancellation of the Newsletter at any time you deem appropriate. Once you have unsubscribed from the Newsletter, we will block your data and keep it only if we are required to do so by applicable law.

You can request cancellation of your account at any time. Once your account has been cancelled, we will block your data and keep it only if we are required to do so by applicable law.

Lead Data collected through our Earnings Calculator and shared with our short-term rental platform business partners may be retained by such partners for host acquisition, suppression, outreach, and related purposes consistent with applicable law, even after termination of our business relationship with such partners.

How do we store your data?

In compliance with our obligation of confidentiality regarding the personal data collected, as well as our duty to safeguard them, we undertake to adopt the necessary security measures to prevent their modification, alteration, loss, processing or unauthorized access, in accordance with applicable law. Information may be held at our offices and those of our third-party agencies, service providers, representatives and agents as described above. Some of these third parties may be based outside the United States.

At AIRDNA we recognize and take our responsibility to protect your personal data very seriously. That is why we maintain the security levels of personal data protection in accordance with the GDPR, and we have established all the technical means at our disposal to prevent the loss, misuse, alteration, unauthorized access, and theft of the data you have provided us with.

Although we have implemented reasonable safeguards, please note that no electronic transmission of information can be guaranteed to be entirely secure. You acknowledge and agree that we are not responsible for the theft, destruction, or inadvertent disclosure of your personal data. In the unfortunate event that your personal data is compromised, we may notify you by e-mail (at our sole and absolute discretion) to the last e-mail address you have provided us in the most expedient time reasonable under the circumstances; provided, however, delays in notification may occur while we take necessary measures to determine the scope of the breach and restore reasonable integrity to the system as well as for the legitimate needs of law enforcement if notification would impede a criminal investigation.

The security of your information also depends on you. You are responsible for maintaining the confidentiality of the password you use to access the AIRDNA platform. It is important that you do not share your password with anyone.

How can you control the processing of your data?

We remind you that you may exercise your rights of access, rectification, erasure and opposition, as well as those of limitation and portability, at any of the addresses provided at the beginning or at the following e-mail address [email protected], telling us what specific action you are requesting from us.

The exercise of all these rights is free of charge and, for the sake of transparency, we provide you with more information about these rights:

What are your rights under the CCPA?

If you are a resident of the state of California, you have the right under the CCPA to exercise your rights free of charge twice per year. These rights are described below:

Right to Know and Request Disclosure (California residents only)	You have the right to know and request disclosure of: The categories of personal information we have collected about you, including sensitive personal information The categories of sources from which the personal information is collected Our business or commercial purpose for collecting, selling, or sharing personal information The categories of third parties to whom we disclose personal information, if any; and The specific pieces of personal information we have collected about you. In connection with any personal information we may sell, share, or disclose to a third party for a business purpose, you have the right to know: The categories of personal information about you that we sold or shared and the categories of third parties to whom the personal information was sold or shared; and The categories of personal information that we disclosed about you for a business purpose and the categories of persons to whom the personal information was disclosed for a business purpose. Please note that we are not required to: Retain any personal information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained; Reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information; or Provide the personal information to you more than twice in a 12-month period.
Right to Confirm	You have the right to confirm whether or not we are processing your personal information. Your request to confirm may be denied for any reason allowable under applicable state privacy law.
Right to Access	You have the right to access your personal information, subject to exceptions set out in applicable privacy legislation. Examples of such exceptions include: Information that is aggregated or de-identified. Information that is part of a formal dispute resolution process. Information that is about another individual that would reveal their personal information or confidential commercial information. Information that is prohibitively expensive to provide.
Right to Delete	Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will: Delete your personal information from our records; Direct any service providers or contractors to delete your personal information from their records; and Direct third parties to whom the business has sold or shared your personal information to delete your personal information unless this proves impossible or involves disproportionate effort. Your request to delete may be denied for any reason allowable under applicable state privacy law. For example, we may deny your request to delete if the personal information is necessary for us or a service provider to: Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us; Help to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for those purposes; Debug to identify and repair errors that impair existing intended functionality; Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law; Comply with the California Electronic Communications Privacy Act; Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent; Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us Comply with an existing legal obligation; or Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information
Right of Correction	If we maintain inaccurate personal information about you, you have the right to request us to correct that inaccurate personal information. Upon receipt of a verifiable request from you, we will use commercially reasonable efforts to correct the inaccurate personal information.
Right to Obtain a Copy	You also have the right to obtain a copy of the personal information you have provided to us in a portable, readily usable format that can be easily transferred to a third party.
Right to Opt-Out	We do not sell your personal information. However, we may share certain Lead Data with short-term rental platform business partners, such as Airbnb, for the limited purposes described in this Privacy Notice, where you have provided your express consent. If you wish to opt out of this data sharing, you may do so by declining to provide consent when using our Earnings Calculator or by contacting us at [email protected].
Right to Limit Use of Sensitive Personal Information	We do not collect sensitive data about you. Please note that under applicable law, you have a right to know if your sensitive personal information is used or disclosed to a service provider or contractor, for additional, specified purposes. Under applicable law, you are granted the right to limit the use of sensitive information for purposes other than necessary to perform the service that you request from us.
Right to Non-Discrimination	You have the right to not be retaliated or discriminated against by us because you exercised any of your rights under the CCPA. This means we cannot, among other things: Deny goods or services to you; Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; Provide a different level or quality of goods or services to you; or Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services. Please note that we may charge a different price or rate or provide a different level or quality of goods and/or services to you, if that difference is reasonably related to the value provided to our business by your personal information. We may also offer loyalty, rewards, premium features, discounts, or club card programs consistent with these rights or payments as compensation, for the collection of personal information, the sale of personal information, or the retention of personal information.

If you or an authorized representative want to review, access, correct, or withdraw consent to the use of your personal data you may send us an email at [email protected] to request access to, correct, or delete any personal data that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes. Any personal data we collect from you to verify your identity in connection with you request will be used solely for the purposes of verification. To verify a request, you will need to provide:

Enough information to identify you;
Proof of your identity and address; and
A description of what right you want to exercise and the information to which your request relates.
If your request is submitted on your behalf by an authorized representative, you will need to provide proof of the representative’s authority to act on your behalf by writing signed by you.

If we are unable to verify your request, we may deny the request or ask you for additional information that is reasonably necessary to authenticate your identity in connection with the consumer request.

Once submitted, you will receive an email within 10 days that we will use to verify your identity and provide confirmation of your request. We will respond to your request to know or delete or correct within 30 days from the day we receive the request. If necessary, we may extend the time period to a maximum of 30 additional days from the day we receive the request. In such case, you will receive an email notifying you of the extension and explaining the reason for the extension.

Applicable law may allow or require us to refuse to provide you with access to some or all of the personal data that we hold about you, or we may have destroyed, erased, or made your personal data anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal data, we will inform you of the reasons why, subject to any legal or regulatory restrictions. For California residents, we will provide access to your personal data, subject to exceptions set out in the CCPA, such as information that is aggregated or de-identified.

You also have the right to appeal our decision if we deny your consumer request. If we deny your consumer request, you can send an email to [email protected] requesting an appeal of the denial. Within 45 days of receipt of your appeal, we will inform you of the action we took or did not take in response to your appeal. We may extend the 45-day period by an additional 15 days where reasonably necessary and inform you of the delay and the reasons for the delay. If your appeal is denied, we will provide you with an online mechanism to contact the Attorney General to submit a complaint in your respective state.

If you are concerned about our response or would like to correct the information provided, you may contact us at: [email protected].

The CCPA may allow or require us to refuse to provide you with access to some or all of the personal data that we hold about you, or we may have destroyed, erased, or made your personal data anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal data, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

What are your rights under the GDPR?

If you are a citizen of the United Kingdom (“UK”) or the European Economic Area (“EEA”), in addition to the rights described within, you are entitled to the following rights under the General Data Protection Regulation:

Access, Rectification and Erasure

You can consult your personal data by accessing your user account in the personal data section or through any of the means of contact provided.

Opposition

In certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. AIRDNA will stop processing the data, except for compelling legitimate reasons, for the exercise or defense of possible claims, or to comply with our legal obligations.

Processing limitation

In certain circumstances you may request that we restrict the processing of your data, in which case we will only keep it to comply with our legal obligations.

Portability

In case of application, you can receive, in electronic format, the personal data that you have provided us with.

Consent withdrawal

You may withdraw your consent at any time without affecting the lawfulness of the processing. If you request deletion of your data, we will stop processing your data but please note that we will no longer be able to provide you with services and that, in certain cases where we have the relevant legal basis, we will continue to process your information after you have withdrawn your consent and requested deletion of your information.

The GDPR also gives you right to lodge a complaint with a supervisory authority, in the European Union (or EEA) state where you work, normally live, or where any alleged infringement of data protection laws occurred. For contact details of your local Data Protection Authority, please see: https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.

How can you contact AIRDNA?

Questions and requests related to this Policy or the manner in which we or our service providers treat your personal data, or to request access to our collection of your personal data may be directed to our Data Protection Officer at the following email address: [email protected]. You may also submit requests to exercise your privacy rights by submitting a form at this hyperlink: https://www.airdna.co/transparency-and-integrity. We will respond to such requests in accordance with applicable law.

Modification of this Privacy Policy

AIRDNA reserves the right to modify this Privacy Policy to adapt it to future legislative or case law developments, as well as to industry practices, by previously informing users through our website. We recommend that you consult this page from time to time to review the most recent version. At the top of this document we indicate the date of the last update.

Any update hereto will be effective upon posting. If you do not agree with the revised policy, you may exercise any of your rights or stop using our service. If you continue to access or use our services after such changes become effective, you agree to be bound by the new Privacy Policy.

In no event will such changes affect any choices you have made about how AIRDNA may treat your personal information. If at any time we wish to use your information in a manner different from that stated at the time of collection, we will notify you by email, requesting your consent.

AIRDNA also reserves the right to terminate the services it provides to those users who do not comply with the legal terms and conditions of use, as well as with current legislation.

AirDNA, LLC and AirDNA Spain, S.L. have executed an intracompany data protocol agreement which ensures that all AirDNA data is treated and managed in compliance with applicable data protection laws.