Privacy Policy

AirDNA has undergone a full audit under the new GDPR regulations, which came into force on May 25, 2018.

Below we explain when and why we collect personal information about individuals who visit our website or use our products and services, and how we use it. This Privacy Policy may change in the future, so please check this page from time to time to ensure that you are still happy with the agreement outlined below.

If you have any questions about the AirDNA Privacy Policy, please contact AirDNA, 1507 Blake St, Denver, CO 80202, USA Denver, CO 80202, USA. You can also email [email protected], or telephone +1 720 372 2318.

At airdna.co (“AirDNA”, also referred to in this Policy as “we” or “us”), we provide data and analytic services on vacation and short-term rentals (the “Services”). This Privacy Policy describes how we collect information from you in performing our Services, how and when it is used, who we share that information with, and how we keep the information that we collect safe and secure.

This policy is part of our Terms of Service. By visiting our website or using our Services, you consent to our use of your personal information in the ways set out in this policy and in our Terms of Service.

If you do not agree to any part of this Privacy Policy, then we cannot provide the Services to you, and you should stop using AirDNA or accessing the AirDNA website. If you have any questions regarding this privacy statement or do not feel that your concerns have been addressed, please contact us.

AirDNA requires users of our Services to be at least 18 years of age (or have the permission and supervision of a responsible parent or legal guardian). AirDNA’s website is not designed for use by minors, and AirDNA does not intentionally collect information regarding minors. Therefore, this Policy does not discuss use of our website or Services by minors.

What Personal Information We Collect

You do not have to submit any personal information in order to browse or use AirDNA’s website. Where relevant local regulation permits, AirDNA may share your personal data with selected and relevant counterparties.

When you register for AirDNA via the signup page, we collect and store your first name, surname, email, and industry. When you get in touch via the contact page, we collect and store your name and email; we also store your company, country of operation, and phone number if you choose to provide it. If you launch our live chat function, we ask that you provide your name and email so that we are able to easily identify you, and will store it if you choose to provide it. When you make a purchase, we collect billing or payment information; we may store credit card information and use it for both billing and payment purposes.

We want to be clear that this Privacy Policy does not apply to the practices of third parties that AirDNA does not own or control, or individuals that AirDNA does not employ or manage. AirDNA does not control the privacy policies of third parties. And AirDNA is not responsible for the privacy or security practices of AirDNA’s users or other websites on the Internet, even those linked to or from the AirDNA website. If you provide your information (including personally identifiable information) to others, different practices may apply to the use or disclosure of the information you provide to them. We encourage you to ask questions before you disclose your personal information to others.

How We Collect Your Personal Information

User information

We will collect from you and store your personally identifiable information only when you expressly provide it to us and only for the reasons set forth in this Policy. In addition to collecting personal information that you provide to us, we may collect data through cookies, web beacons, pixel tags, and other monitoring technologies that enable us to track the actions of users of our website and help personalize your experience with our website. Pixel tags or web beacons are tracking devices on websites or emails that can monitor the behavior of users visiting a website or users that are recipients of an email. Cookies are small text files that are placed on your hard disk by a web page server. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize AirDNA pages, or register with AirDNA, a cookie helps us to recall your specific information on subsequent visits. You can accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline or delete cookies, you may not be able to fully experience the features of the our website or websites you visit.

Vacation Rental Information

AirDNA also collects and stores public vacation rental data collected from booking sites, examples include Airbnb.com and VRBO.com. Vacation rental data is non-personally identifiable and is limited to property, calendar, and host level information about vacation rentals. Host information cannot be used to identify an individual. This data is used to power our services and is not correlated to any AirDNA user information.

How Your Personal Information is Used

AirDNA collects and uses your personal information to operate our website and deliver the services you have requested. AirDNA may use your personally identifiable information to inform you of other products or services available from AirDNA and its affiliates. AirDNA may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. AirDNA does not sell its customer lists to third parties. AirDNA may share data with trusted partners to help facilitate or perform certain services on our behalf, including: order fulfillment, payment processing, web hosting, web analytics, marketing, customer support, or send you email. All such third parties are prohibited from using your personal information except to provide these services to AirDNA, and they are required to maintain the confidentiality of your information. AirDNA may keep track of the pages our users visit within AirDNA, to determine how users are using our website and improve the user experience.

AirDNA will disclose your personal information, without notice only to protect, establish, or exercise our legal rights or defend against legal claims; to comply with a subpoena, court order, legal process, or other legal requirement; or when we believe in good faith that such disclosure is necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property, or violations of AirDNA’s Terms of Service.

If you reside in the European Union, please note that the personal data information we obtain from or about you may be transferred, processed and stored outside of the E.U. for the purposes described in this Privacy Policy, including in the United States of America.

How We Handle Your Personal Information

Access to Information

We appreciate that you want to control the information that you provide to us and ensure that it is accurate. AirDNA gives you the choice of providing, editing or removing certain information, as well as choice over how we contact you. You may change or correct your AirDNA account information through the website, or by contacting us, and you may unsubscribe from our Services at any time. If you have any problem accessing your profile, or would like to request a copy of your personal information, please contact us. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.

Data Security

AirDNA follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once AirDNA receives it. These standards are periodically reviewed and, if necessary, updated or revised. Only authorized personnel have access to personally identifiable information submitted through the website. Such employees are required to maintain the confidentiality of this sensitive data. Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

AirDNA will retain your information only for as long as is necessary for the purposes set out in this policy.

If you wish to be deleted entirely from the AirDNA customer database under the GDPR Article 17 “Right to Erasure” (May 2018), email us on [email protected], or telephone +1 720 372 2318. AirDNA will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

You may inform us of any changes or requests regarding your personal data, and in accordance with our obligations under applicable data protection law, we will update or delete your personal data accordingly.

Opt-Out

AirDNA does not currently respond to “do not track” browser headers. If you wish to withdraw your consent to receive email updates and offers, simply click “Unsubscribe” at the bottom of the email. You can also email us on [email protected], or telephone +1 720 372 2318.

Privacy Policy Changes

We may update this policy from time to time. If we believe that the changes are material, we will let you know by doing one (or more) of the following: (1) posting the changes on our website, or (2) sending you an email or message about the changes. That way you can decide whether you want to continue using our Services. Changes will be effective upon the posting of the changes. You are responsible for reviewing and becoming familiar with any changes. Your use of the website or our Services following the changes constitutes your acceptance of the updated policy.